What is CEN 17470 about?
CEN 17470 Service model for social care alarms', provides a framework and recommendations for the roles and responsibilities of the different actors in the social care alarm service chain.
The following topics are included in CEN 17470:
- Service user perspective: objectives, roles, needs and processes
- Process description for the service chain, including:
- Service user experience, installation and instruction, use, service accessibility, response arrangements, access management
- Marketing, sales, referral, review, and termination
- Customer billing and income collection
- Good practice of service provision: quality and risk management, including security, privacy, and requirements for infrastructure.
Technology and organization structure independence are important features of CEN 17470, the service model for social care alarms.
Who is CEN 17470 for?
CEN 17470 on service model for social care alarm is useful for:
- Alarm receiving centre
- Communication and technology services
- Healthcare service centres
- Disaster management and Emergency services
Why should you use CEN 17470?
Social care alarm services enable individuals who choose to use these services to live safer, more secure, and independent lives within their communities by providing support on-demand, via the alarm system. They have applications in the social, health and emergency sectors.
CEN 17470 provides you guidance on leadership and governance, operations, planning, support, performance evaluation and improvement in social care alarms which enables operational performance for emergency health and social applications.
CEN 17470 provides you with a framework for service design and management and the development of management standards and shared values within and between the organisations engaged in the social care alarm service chain.
Guidance in CEN 17470 enables the development of leadership, governance and communication in the development and provision of emergency services for the safety and security of individuals.