What is ISO 10014 about?
ISO 10014 discusses quality management systems. ISO 10014 gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:
- Monitor and manage trends in key performance metrics
- Take improvement action based on the observed metrics
ISO 10014 is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, the complexity of processes, place or number of locations.
Note: ISO 10014 complements ISO 9001:2015 and ISO 9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. ISO 10014 identifies associated practical management methods and tools to assist in realizing the benefits.
Who is ISO 10014?
ISO 10014 on quality management system is directed specifically to the top management of an organization. Specific users of ISO 10014 would be:
- Management board members
- HR administrators
- Business owners
Why should you use ISO 10014?
A quality management system (QMS) is a system that documents processes, procedures, and responsibilities for achieving organization quality policies and objectives. An effective quality management system can help businesses in improving their services by reducing costs and thereby increasing profits.
ISO 10014 provides guidelines for realizing financial and economic benefits by applying a top-down structured approach. These can also be used to support other types of management systems such as environmental, or occupational health and safety. The structured approach monitors and manages key business and quality management metrics.
ISO 10014 provides you with an approach to realize the financial and economic benefits for your organization. This approach will identify the various benefits your organization can achieve by implementing the principles of QMS. ISO 10014 also informs you of the metrics your organization needs to focus on to achieve these benefits.
ISO 10014 can help your organization achieve economic and financial benefits like improved net revenues, improved budgetary performance, reduced costs, reduced business risks, improved cash flow, improved return on investment and many more.
What’s changed since the last update?
BS ISO 10014:2021 supersedes BS ISO 10014:2006. BS ISO 10014:2021 includes some technical changes concerning BS ISO 10014:2006. These include:
- ISO 10014 incorporates changes in ISO 9001:2015 quality management principles, rationale, and concepts
- ISO 10014 has been aligned with ISO 9001:2015 and complements ISO 9004:2018
- The content of the document has been simplified, notably concerning terminology and structure, to make it more readily understood and applied by the interested parties, primarily top management.