What is ISO 18091 about?
ISO 18091 gives guidelines for local government bodies to understand and implement a quality management system that meets the ISO 9001:2015 requirements. Citizens, as customers, expect high-quality public products and services from their local government. These products and services include safety, well-maintained roads, public transport, health, education, and accessibility of public records, among others.
ISO 18091 ensures that all areas of local government function in a reliable and effective manner. ISO 18091 guidelines do not add, change or modify the requirements of ISO 9001.
Who is ISO 18091 for?
ISO 18091 applies to:
- All local government processes at all levels: strategic, tactical-managerial, operational
- Product and service management in governing bodies
- Local government authorities
Why should you use ISO 18091?
Among government bodies, the local government is the closest to its citizens. You interact directly with your citizens for their day-to-day needs. The implementation of ISO 9001 quality management systems will help you to meet the requirements of your customers effectively. ISO 18091 provides guidance for each clause of ISO 9001. You get a diagnostic model that can be used as a starting point for implementing a comprehensive quality management system. ISO 18091 will also help you to translate different systems into indicators of public policy networks.