What is BS EN 17371‑2 about?
BS EN 17371‑2 is the second part of the provision of services multi-series. The BS EN 17371 series aims to standardize the service provision procedure for service providers and service buyers. BS EN 17371‑2 provides guidance on the design, content, and structure of service contracts. BS EN 17371‑2 is aimed at service buyers and service providers entering a contractual relationship who do not necessarily have legal training. The guidance set out in this document does not constitute legal advice.
Note 1: BS EN 17371‑2 is not applicable to service contracts where the service buyer is a consumer, nor for works contracts.
Note 2: “Works contracts” are contracts that have as their object the execution or both the design and execution, of work are not covered. Contracts having as their object only the design of work are covered.
Who is BS EN 17371‑2 for?
BS EN 17371‑2 on the guidance for the design content and structure of service contracts is beneficial for:
- Service buyers and service providers regardless of type, size, or the nature of the services
- Service providers who may be within or outside the service buyers' organization
- Contract auditors
Why should you use BS EN 17371‑2?
Service contracts form legally binding agreements between the service buyer and service provider that enter them and have the key purpose of providing clarity on who is ordering a service, who is providing the service, what service should be provided, where and when and for what remuneration.
BS EN 17371‑2 addresses the service contracting phase and has been developed to provide you with guidance on the design, content, and structure of service contracts. BS EN 17371‑2 lists the key contents of a service contract that organizations might consider as part of the broader solution being contracted. Based on the nature of services being contracted, the service buyer and service provider can decide upon the specific content for their service contract.