Provision of services - Management of Performance Measurement. Guidance on the mechanism to measure performance as part of service contracts

Provision of services - Management of Performance Measurement. Guidance on the mechanism to measure performance as part of service contracts

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1   Scope

This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract.
This document is applicable to:
  1. a) Service buyers and service providers regardless of type, size or the nature of the services; and
  2. b) Service providers who may be inside or outside the service buyers’ organization.
  3. c) Any interested parties who are directly or indirectly involved in or affected by a procurement process.
This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts.

NOTE 1 ‘Works contracts’ are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered.

NOTE 2 ‘Work’ means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.