1 Scope
This British Standard gives recommendations for the provision of safety and security
for employees in a lone working scenario where the customer’s risk profile identifies the need for an LWS.
This British Standard gives recommendations for the provision of LWSs to help control
and manage identified LW risks. Such services consist of an LWD and/or an LWA, monitoring,
training, management information and response options.
This British Standard also gives recommendations for the following:
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a) minimizing false alarms;
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b) managing low level genuine incidents that do not require an immediate physical response such that they are treated accordingly; and
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c) maximizing continual engagement from customers and lone workers of the LWS.
This British Standard provides a customer with recommendations and a benchmark when seeking a solution to reduce and/or eliminate
the risk to staff operating in situations where colleagues are unable to provide direct
or immediate assistance. In such circumstances, an LWS solution provides a proportional
response, including, where required, a response from the police and/or other response services.
The monitoring of LWSs is excluded from the scope as this is covered in BS 9518.
This British Standard is applicable to both suppliers and customers procuring LWSs.
NOTE See Figure 1 for an example of how an LWS fits into an LW policy.