1 Scope
This European Standard provides guidance on the preparation of contracts in private
sector for maintenance services.
It can be applied to:
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— cross-border as well as national company/maintenance contractor relationships,
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— the whole range of maintenance services including planning, management and control in addition to maintenance operations,
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— every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment.
It does not
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— provide standard forms for maintenance contracts,
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— determine rights and obligations between company and maintenance contractor,
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— provide rules for agreements with public administrations.
NOTE It is common to have service-level-agreements with different models, including consulting, engineering, improvements and optimization with incentives. It is out of the scope of this standard to consider characteristics of these agreements.