1 Scope
ISO/IEC 30105
specifies the lifecycle process requirements performed by the IT-enabled
business process outsourcing service provider for the outsourced business processes.
It defines the processes to plan, establish, implement, operate, monitor, review,
maintain and improve its services. This document:
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— covers IT-enabled business processes that are outsourced;
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— is not intended to address IT processes but includes references to them at key touchpoints for completeness;
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— is applicable to the service provider, not to the customer;
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— is applicable to all lifecycle processes of ITES-BPO;
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— serves as a process reference model for organizations providing ITES-BPO services.