Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Measurement framework (MF) and organization maturity model (OMM)
Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Measurement framework (MF) and organization maturity model (OMM)
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Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Measurement framework (MF) and organization maturity model (OMM)

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1   Scope

This document specifies a measurement framework (MF) and an organization maturity model (OMM). It provides the overview of how an organization can use the process reference model (PRM) in ISO/IEC 30105‑1 and the process assessment model (PAM) inISO/IEC 30105‑2 to measure their capability and maturity levels. It conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004 and supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
This document is intended to be used in concurrence with the other parts of the ISO/IEC 30105 series and the assessment approach provided by ISO/IEC 33002 for assessing processes.