What is ISO/IEC TR 30105-7– ITES-BPO about?
ISO/IEC TR 30105-7 is the seventh part of the multi-series standard that presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization’s maturity level for an ITES-BPO service provider.
ISO/IEC 30105 specifies the lifecycle process requirements involved in the generic ITES-BPO industry, which covers the entire outsourcing lifecycle and defines the processes that are considered as good practices. Alignment to ISO/IEC 30105 can improve consistency, quality and predictability in the delivery of ITES-BPO services, which can lead to a clear return on investment for the customer and service provider.
Who is ISO/IEC TR 30105-7– ITES-BPO for?
ISO/IEC TR 30105-7 on Information technology is relevant to:
- Software Engineers
- Persons responsible for setting high-level organizational policies
- Persons responsible for directly designing or implementing accessibility activities derived from the policies applied within the organization
- Any entity responsible for providing ITES-BPO services
Why should you use ISO/IEC TR 30105-7– ITES-BPO?
ITES-BPO services encompass the delegation of one or more IT-enabled business processes to a service provider who uses appropriate technology to deliver service.
ISO/IEC TR 30105-7 uses the set of indicators for process performance and process capability and helps to collect the objective evidence that enables an assessor to determine the process ratings.
ISO/IEC TR 30105-7 helps to assess the result of the process capability level and serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services.
In general, ISO/IEC TR 30105-7 provides a procedure for efficient assessment and can help to improve the assessment efficiency by making it more visible and easier to implement.