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Information technology. IT asset management - Guidance for implementing ITAM

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1   Scope

This document covers the following information technology asset management (ITAM) system processes:
  1. a) management system processes for the overall system of IT asset management (not described in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include:
    1. — understanding the external context and shareholder needs (7.1, 7.2 and 10.2);
    2. — leadership, policy and organization (10.3);
    3. — establishing and maintaining the management system (10.4);
    4. — planning and risk management (10.5);
    5. — support (including resources, competence, awareness, and communication – 10.6);
    6. — executing functional and life cycle processes (10.7);
    7. — performance evaluation and improvement (10.8);
  2. b) functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include:
    1. — change management (11.2; also required by ISO/IEC 19770-1);
    2. — data management;
    3. — license management;
    4. — security management;
    5. — relationship and contract management;
    6. — financial management;
    7. — service level management;
    8. — other risk management;
  3. c) life cycle management processes for IT assets as specified in ISO/IEC 19770-1, which are grouped and named slightly differently by different methodologies; these include:
    1. — specification;
    2. — development;
    3. — acquisition;
    4. — release;
    5. — deployment;
    6. — operation;
    7. — retirement.
This document is applicable to all ITAM implementations. This document can be applied to all types of IT assets and by all types and sizes of organizations.