1 Scope

This document covers the following information technology asset management (ITAM) system processes:

1. management system processes for the overall system of IT asset management (not described in ISO/IEC 19770‑1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include:

   • understanding the external context and shareholder needs (7.1, 7.2 and 10.2);

   • leadership, policy and organization (10.3);

   • establishing and maintaining the management system (10.4);

   • planning and risk management (10.5);

   • support (including resources, competence, awareness, and communication – 10.6);

   • executing functional and life cycle processes (10.7);

   • performance evaluation and improvement (10.8);

2. functional management processes for IT assets (not described in ISO/IEC 19770‑1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include:

   • change management (11.2; also required by ISO/IEC 19770‑1);

   • data management;

   • license management;

   • security management;

   • relationship and contract management;

   • financial management;

   • service level management;

   • other risk management;

3. life cycle management processes for IT assets as specified in ISO/IEC 19770‑1, which are grouped and named slightly differently by different methodologies; these include:

   • specification;

   • development;

   • acquisition;

   • release;

   • deployment;

   • operation;

   • retirement.

This document is applicable to all ITAM implementations. This document can be applied to all types of IT assets and by all types and sizes of organizations.