BS EN 15221-7:2012 Facility management. Guidelines for Performance Benchmarking
BS EN 15221-7 gives guidelines for performance benchmarking and contains clear terms and definitions as well as methods for benchmarking facility management products and services as well as facility management organisations and operations.
BS EN 15221-7 establishes a common basis for benchmarking facility management costs, floor areas and environmental impacts as well as service quality, satisfaction and productivity.
Contents for BS EN 15221-7 includes:
Scope
Normative references
Terms, definitions and abbreviations
Terms and definitions
Abbreviations
Benchmarking types
General
Benchmarking content
General
Strategic benchmarking
Process benchmarking
Performance benchmarking
Benchmarking measure
General
Quantitative benchmarking
Qualitative benchmarking
Combination benchmarking
Benchmarking comparator
General
Internal benchmarking
Competitor benchmarking (sector benchmarking)
Cross-sector benchmarking
Benchmarking domain
General
Local benchmarking
National benchmarking
International benchmarking
Benchmarking frequency
General
One-off benchmarking
Periodic benchmarking
Continuous benchmarking
Benchmarking outputs
General
Financial benchmarks
General
Primary financial ratios
Secondary financial ratios
Tertiary financial ratios
Spatial benchmarks
General
Primary spatial ratios
Secondary spatial ratios
Environmental benchmarks
General
Primary environmental ratios
Primary energy ratios
Primary water ratios
Primary waste ratios
Other environmental scores
Service quality benchmarks
General
Primary service quality scores
Secondary service quality scores
Satisfaction benchmarks
General
Primary satisfaction scores
Secondary satisfaction scores
Productivity benchmarks
General
Primary productivity scores
Benchmarking process
General
Preparing phase
General
Set objectives (purpose and scope)
Define methodology (indicators and benchmarks)
Select partners (peers and code of conduct)
Comparing phase
General
Collect data (collect and validate)
Analyse data (determine and normalise)
Determine gaps (compare and explain)
Report findings (communicate and discuss)
Improving phase
General
Develop action plan (tasks and milestones)
Implement plan (change and monitor)
Process review (review and recalibrate)
This European Standard is one of the series BS EN 15221 "Facility Management" which consists of the following parts:
- Part 1: Terms and definitions
- Part 2: Guidance on how to prepare Facility Management agreements
- Part 3: Guidance on quality in Facility Management
- Part 4: Taxonomy, Classification and Structures in Facility Management
- Part 5: Guidance on Facility Management processes
- Part 6: Area and Space Measurement in Facility Management
- Part 7: Performance Benchmarking