1 Scope
This document provides guidance on sourcing and development of agreements in facility management (FM). It highlights:
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— essential elements in FM sourcing processes;
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— FM roles and responsibilities in sourcing processes;
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— development processes and structures of typical agreement models.
This document is applicable to:
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— strategic processes related to service and support functions for the core business;
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— development of FM strategies;
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— development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;
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— development of FM information systems;
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— FM education and research;
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— organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).