What is ISO 24551-Spoken instructions of consumer products about?
ISO 24551 discusses consumer products. ISO 24551 is an international standard that provides spoken instructions for consumer products.
ISO 24551 specifies ergonomic requirements and recommendations for consumer product spoken instructions that are provided to guide users in the operation of a product and as a means of providing feedback to users about the status/state of a product. Such instructions can be used by persons with or without visual impairments and are useful for users who have difficulty reading or cognitive impairments.
Note 1: ISO 24551 does not apply to machines and equipment used for professional work.
Note 2: ISO 24551 does not apply to products for which the instructional content and/or the means of presentation are specified in other standards.
Note 3: ISO 24551 does not specify voice sounds of text-to-speech systems or narrative speech used in place of printed instruction manuals and independently from the product.
Note 4: ISO 24551 also does not provide recommendations or requirements for spoken instructions of Interactive Voice Response (IVR) systems or digital assistants on personal computers or similar devices.
Who is ISO 24551-Spoken instructions of consumer products for?
ISO 24551 on spoken instructions of consumer products is useful for:
- Consumer products manufacturers
- Consumer product safety departments
Why should you use ISO 24551-Spoken instructions of consumer products?
Spoken instructions are used by consumer applications like home electrical appliances, toys, health-care products, etc.
These spoken instructions can assist product users regardless of age, including those with visual impairments or moderate cognitive disorders that can cause reading difficulties, in using the product correctly and safely. The spoken instructions are also helpful for some users who are not accustomed to using the product. Therefore, the instructions should be designed so that they are easy to hear and comprehend.
ISO 24551 assists in the operation of a product to prevent attaching, installing, or using assistive technology to use the product.
The requirements, recommendations, and specifications provided by ISO 24551 assist end-users in assembly, use, maintenance, and disposal of the consumer product and assist in using the product correctly and safely.