What is BS EN 61968-8- Interfaces for customer operations about?
BS EN 61968-8 is a safety standard on application integration at electric utilities.
BS EN 61968-8 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service requests, customer agreement, and trouble management.
The scope of BS EN 61968-8 is the exchange of information between a customer support system and other systems within the utility enterprise.
Who is BS EN 61968-8- Interfaces for customer operations for?
BS EN 61968-8 on interfaces for customer operations is relevant to:
- Interface project managers
- Electrical engineers
- Electricians
- Service providers
- Electrical distribution networks and management
Why should you use BS EN 61968-8- Interfaces for customer operations?
The purpose of BS EN 61968-8 is to define a standard for the integration of Customer Support (CS), which would include Customer Service, Trouble Management, and Point of Sale related components integrated with other systems and business functions within the scope of
The interchange of information between a customer support system and other systems within the utility company is covered by BS EN 61968-8.
The IEC 61968 standard series is intended to assist inter-application integration rather than intra-application integration. IEC 61968, on the other hand, is meant to assist the inter-application integration of a utility organisation that has to link diverse programmes that are already constructed or new (old or bought apps), each of which is supported by a different runtime environment. As a result, these interface standards are applicable to loosely linked applications with greater heterogeneity in language, operating system, protocol, and management tools. This set of standards is intended to assist applications that require data interchange every few seconds, minutes, or hours rather than waiting for a nightly batch run. This set of standards, which are meant to be implemented with middleware services that transmit messages across applications, will supplement rather than replace utility data warehouses, database gateways, and operational stores. A Distribution Management System (DMS), as defined in IEC 61968, is made up of multiple distributed application components that allow the utility to manage electrical distribution networks. Monitoring and control of power supply equipment, management processes to maintain system dependability, voltage management, demand-side management, outage management, work management, automated mapping, and facilities management are examples of these capabilities.
Overall, BS EN 61968-8 is useful as it assists with intra-application integration that is aimed at programs in the same application system, usually communicating with each other using middleware that is embedded in their underlying runtime environment, and tends to be optimized for close, real-time, synchronous connections and interactive request/reply or conversation communication models.