1 Scope
This document provides several examples of varying complexity which illustrate the
use and intent of the performance assessment methodology set out in ISO 24510, ISO 24511 and ISO 24512. The document also provides examples of the parallel and similar practices for measuring
performance or establishing benchmarks as found in various institutional circumstances. These examples represent practices
in a range of utilities (e.g. small, medium and large water utilities; water utilities
from developed and developing countries; water utilities in both the public and private
sectors; government and non-governmental agencies; and utilities with and without
certified management systems). They are drawn from many geographical locations.